Last updated: October 31, 2025
At DR Taxi Taunton (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our taxi services or visit our website https://drtaxi.co.uk
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1. Information We Collect
We may collect the following information:
Contact details: Name, phone number, email address.
Booking details: Pickup/drop-off locations, date, and time.
Payment details: Type of payment (we do not store card details).
Messages and communication: WhatsApp, website form, or email contact.
Website analytics: IP address, browser type, and pages visited (for website improvements).
2. How We Use Your Information
We use your personal data to:
Process and confirm your taxi bookings.
Communicate about your trip or any changes.
Provide customer support and improve our service.
Send service updates or offers (only if you’ve opted in).
Meet legal or regulatory requirements.
3. Lawful Basis for Processing
We process your information based on:
Contract: To provide the taxi service you request.
Legitimate interest: To manage bookings and improve operations.
Consent: For marketing messages.
Legal obligation: To comply with UK transport and tax laws.
4. Sharing Your Information
We never sell your personal information.
We only share limited data with:
Drivers: To carry out your booking.
Service providers: Such as payment processors and website hosting platforms.
Authorities: When required by law or regulation.
5. Data Retention
We keep your data only as long as necessary for the purpose it was collected — typically up to 12 months after your booking unless required longer by law.
6. Data Security
We take steps to protect your data from unauthorized access or misuse. This includes secure storage, encryption, and limited staff access to personal data.
7. Your Data Rights
Under UK GDPR, you have the right to:
Access a copy of your data.
Request correction or deletion.
Withdraw consent for marketing.
Object to or restrict processing.
Request a copy of your data in portable format.
To exercise these rights, please contact us using the details below.
8. Cookies & Website Analytics
Our website may use cookies or analytics (like Google Analytics) to understand site traffic and improve your experience. You can disable cookies through your browser settings at any time.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
DR Taxi Taunton
📍 Taunton, Somerset, United Kingdom
📞 07984 410621
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top.